1) Usually orders after payment will be prepared in 48-72 working hours before shipping. When meet holidays or weekends, may have a little bit delay.

2) Diagnostic tools & software HDD/SSD will be tested well before packing. 

3) Some tools with brand label obdhelper warehouse workers may hide the label/sticker in the package box. If you didn't find the stickers, kindly contact obdhelper online customer service for help.

1) Shipping cost depends on the package weight, size (volume /weight), delivery area and shipping company.

2) obdhelper advise to choose the most suitable one for you when place order, there are differences between shipping methods, shipping cost and delivery time. Kindly choose the one you prefer.

1) Express Shipping: DHL, UPS, FedEx, TNT express 

2) Standard Shipping: EMS, China Post, Hong Kong Post, Singapore Post, Registered Mail etc.

Kindly Note: 

1) When you choose Express or Standard Shipping, OBDHELPER will choose the most suitable method for the shipment.

2) If you have any requirements on the specific shipping method, please kindly leave notes in your order.

3) After complete your order, you will get an email that need you confirm shipping method and customs value, please kindly save obdhelper mails in white list.

4) Once the parcels send out, obdhelper will update tracking number in website you will get email with tracking number directly. 

5) You can track your parcel status via below tracking link accordingly.

For some EU countries, like United Kingdom, France, Italy, Germany etc. We may choose some TAX-FREE channels for shipment. Shipping declared value we will write lower than real value.

DPD: 10-15 working days

YANWEN Special Line: 10-20 working days

Registered Mail: 7-15 working days

Other Special Line  10-20 working days 

2) EMS Shipment

For Russia, Brazil ,Turkey  etc. countries, OBDHELPER may choose EMS as default shipment directly. If you chosen Express shipping or have special requirements, we will notify you via email.

Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. For example, so far only EMS is available for Russia, but other shipping method likes DHL, UPS couldn't reach Russia. In this case, our customer service will provide you some instruction.

3) CUSTOMS TAX 

It is every buyer's duty to pay for custom tax when purchase goods from other countries.

Some countries may need Tax /CPF ID for shipment, to pass customs in such countries, you must add the customer's TAX ID to the shipping label.

Brazil: CPF/CNPJ No.

Italy: CF/PEC 

ALL EU countries must write full value on the invoice. 100% Tax (DHL) .

South Korea: Personal Customs Clearance Code=PCCC

4) PHONE NUMBER/ POST code /City /Full Recipient Name  

Please offer correct address and contact information. Full Name, TEL Number and your Physical Address ( home or office address) but not PO Box/APO/FPO address .

Please kindly make sure you have provided correct telephone number,Full recipient name along with the shipping address details, it's very important for delivery. The shipping company needs it to let you know your item arrives at your final address.

5) Remote Area

If your address is remote area, there will be extra remote cost (aound 38-48usd) for the shipment. (Final delivery from shipping company office to your hand )

DHL remote area check: http://dct.dhl.com/

We hope it arrives on time but since this is an international delivery, shipping time will be highly depended on the Courier Company and local customs/duties. 

Really appreciate your understanding.

As earthquake, natural disaster, war and country policy，COVID-19 there may be delays in order processing and shipping. 

we will quickly process our orders based on special circumstances，If conditions permit .

Thank you in advance for your understanding and patience. Wish you everything goes well  

OBDHELPER Warehouse all workers